Working days do not include Saturday, Sunday, or Bank Holidays. When your order has been completed and if you have selected our tracked service, the tracking information will be available as soon as the parcel has been processed by our courier. Please allow a few hours for the details to appear. To ensure your saucy secret is kept from your neighbours, children or even parents, we use the utmost discretion in packaging your order for shipment. All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd '.